l499 Privacy Policy — Your Information Is Safe With Us

01 Introduction

l499 (referred to hereinafter as "we", "us", or "the platform") is an online casino and betting platform operated for players in Bangladesh. We treat the privacy of our users' personal information with the utmost seriousness.

This privacy policy explains what kind of information we collect when you use the l499 website, create an account, or use our services — how that information is used, who it may be shared with, and how it is kept secure.

By using our platform, you will be considered to have given your consent to the terms of this privacy policy. If you disagree with any part of this policy, please contact us before using our services.

02 Information We Collect

l499 collects various types of personal information, which is used to improve the quality of our services and provide a safe experience.

a. Registration Information

When you open an account at l499, we collect the following information:

• Full name (in both Bengali and English)
• Date of birth (for age verification — only those aged 21 or above may open an account)
• Valid email address
• Mobile number
• Current address
• National ID number or passport number (for identity verification)

b. Financial Information

To ensure secure transactions, we process the following financial information:

• bKash, Nagad, Rocket account numbers (for transaction verification only)
• Bank account details (for bank transfers)
• Deposit and withdrawal history

We do not store any card numbers, CVV codes, or complete payment information.

c. Usage Information

To improve your experience on the platform, we automatically collect certain information:

• IP address and device information
• Browser type and version
• Pages you visited and time spent on them
• Cookie and session data
• Gaming history and betting activity

03 Purpose of Using Information

l499 uses the collected information for the following purposes:

• Account management: To create, maintain, and secure your account.
• Identity verification: To confirm your identity and age as part of the KYC (Know Your Customer) process.
• Transaction processing: To process deposits, withdrawals, and bonus payments.
• Customer support: To resolve your questions, complaints, and issues.
• Security and fraud prevention: To prevent unauthorized access, fraudulent activity, and money laundering.
• Responsible gaming: To monitor usage patterns in order to comply with our responsible gaming policy.
• Communication: To send important updates, policy changes, and account-related notifications.
• Service improvement: To conduct analysis for improving our website and services.

04 Information Sharing and Disclosure

l499 may share your information with third parties in limited circumstances:

Payment providers

To process financial transactions, we share the necessary information with bKash, Nagad, Rocket, and our banking partners. These partners operate under strict confidentiality agreements.

Technology partners

Game software providers (such as Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft) may receive only the minimum information needed to provide gaming services.

Legal obligations

In cases involving court orders, lawful requests from government authorities, or applicable legal requirements, we may provide information in compliance with the law.

Business transfers

In the event of any merger, acquisition, or transfer of business assets, user information may form part of the transferred assets. In such cases, we will notify you in advance.

05 Cookie Policy

The l499 website uses cookies. Cookies are small text files stored in your browser. We use the following types of cookies:

• Essential cookies: Essential for the basic functionality of the website. Without them, the site will not work properly.
• Functional cookies: To remember your preferences and settings, such as language preference.
• Analytical cookies: To collect information for monitoring website usage and improving services.
• Security cookies: Used to prevent fraud and unauthorized access.

You can control cookies by changing your browser settings. However, disabling cookies may cause some features of the website to not work properly.

06 Data Security Measures

l499 applies industry-standard security measures to protect your personal information. Our security infrastructure includes:

• SSL encryption: All data transmissions are protected by 256-bit SSL encryption.
• Secure servers: Your information is stored on secure and reliable servers.
• Access controls: Only authorized personnel can access the minimum necessary information.
• Regular security reviews: Regular security assessments are conducted on our systems.
• Two-factor verification: An additional verification layer for account security.

While we make every effort to protect your information, no data transmission over the internet is completely secure. In the event of any security breach, we will promptly notify affected users.

07 Data Retention Period

l499 retains your personal information for as long as it is necessary to provide services or as required to meet legal obligations:

• Active accounts: Complete information is retained while the account remains active.
• Closed accounts: Even after an account is closed, certain information may be retained for a specified period to meet legal and regulatory requirements.
• Financial records: Transaction information is retained for the period prescribed under applicable law.

Information that is no longer needed after your account is closed is securely deleted or anonymized.

08 Your Rights

You have the following rights regarding your personal information:

Right to access information

You have the right to know what information we are collecting and processing about you.

Right to correct information

If your personal information is incorrect or incomplete, you may request that it be corrected. General information can be updated in account settings; for more complex changes, please contact us.

Right to close account

You may request to close your l499 account at any time. Before closing your account, any unused balance will be settled in accordance with the terms and conditions.

Right to opt out of marketing communications

You may stop receiving promotional emails or SMS at any time. However, notifications related to transactions and security cannot be stopped as they are an essential part of the service.

To exercise these rights, contact us via live chat or by email at [email protected].

09 Protection of Minors

l499 is intended only for individuals aged 21 or above. We do not intentionally collect or process any information from minors.

Age is verified during the registration process. If we become aware that a minor has created an account, that account will be closed immediately and the related information will be deleted.

If you believe that a minor is using our services, please notify us immediately.

10 Third-Party Links and Services

Our website may contain links to third-party websites. These external sites have their own privacy policies, and l499 is not responsible for the privacy practices of those sites.

Game software providers used in our services maintain their own privacy policies. They share with l499 only the information necessary to provide services and are subject to strict contractual obligations.

11 Policy Changes

l499 reserves the right to update or amend this privacy policy at any time. For significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A clear notice of the changes will be displayed on the website.
• The "Last Updated" date at the top of this page will be changed.

Continued use of our services after a policy change will be considered as your consent to the terms of the new policy.

12 Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Live chat: Direct support in Bengali is available 24/7.
• Email: [email protected]

Our privacy team will review your request and respond as quickly as possible.

For more information, please read our Terms and Conditions and Responsible Gaming Policy.