l499 Terms and Conditions

1. General Introduction and Acceptance

l499 (hereinafter referred to as the "Platform", "we" or "us") is an online casino and sports betting platform operated for players in Bangladesh. This terms and conditions document ("Terms") forms a legally binding agreement between you and l499.

By registering on this platform or using any of its services, you confirm that you have fully read, understood and agreed to these Terms. If you do not agree with any part of these Terms, please refrain from using the platform.

l499 reserves the right to modify these Terms at any time. Continued use of the platform after updated Terms are published will be considered your acceptance of those changes.

2. Account Registration and Eligibility

2.1 Age and Eligibility Requirements

To open an account and use services on l499, you must meet the following conditions:

• You must be at least 21 years of age.
• Your registration information must be completely accurate and verifiable.
• You must not have been previously banned from l499 for any reason.
• You are registering in your own name and for your own account.

2.2 One Account Policy

Each user may open only one account. If multiple accounts belonging to the same person are found, all accounts will be closed immediately and any associated bonuses or winnings may be forfeited.

2.3 Account Security

You are solely responsible for the security of your account. Keep your login details confidential and do not share them with anyone. Report any unauthorized access to your account to our support team immediately.

2.4 Identity Verification

l499 may at any time request documents required to verify a user's identity (national ID card, passport, etc.). Deposits or withdrawals may be put on hold until verification is complete.

3. Deposit and Withdrawal Rules

3.1 Deposit Methods and Limits

l499 currently accepts deposits through the following methods: bKash, Nagad, Rocket and bank transfer. The minimum deposit amount for each method is ৳300.

3.2 Withdrawal Methods and Timeframe

The same methods are used for withdrawals. The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 10 to 45 minutes, though some cases may be delayed due to the verification process.

3.3 General Terms

• The account must be fully verified before a withdrawal can be made.
• Winnings from bonuses must meet the specified wagering requirements before withdrawal.
• Sending or receiving funds through third-party accounts is not permitted.
• l499 may suspend any transaction if fraudulent activity is suspected.

4. Bonuses and Promotional Offers

4.1 Welcome Bonus

New members will receive a 150% bonus on their first deposit up to a maximum of ৳8,000. A minimum deposit of ৳300 is required to claim this bonus.

4.2 Wagering Requirements

The wagering requirement for the welcome bonus is 15 times (15x), meaning the total bonus amount must be wagered 15 times before withdrawal. For example, if you receive a ৳1,000 bonus, you must place a total of ৳15,000 in bets before withdrawing.

4.3 General Bonus Usage Rules

• Each bonus offer must be used within a specific period, which will be stated with the offer.
• Multiple bonuses cannot be active at the same time unless explicitly stated in the offer.
• Bonus funds cannot be transferred to another account.
• l499 reserves the right to modify or cancel any bonus offer.
• If any fraudulent activity is carried out with the intent of obtaining a bonus, the bonus and all associated winnings will be cancelled.

4.4 Cashback Bonus

Members of the l499 VIP program will receive weekly cashback. The cashback rate varies by VIP level. Separate wagering requirements may also apply to this cashback.

5. VIP Program and Rewards

l499 has a four-tier VIP program for loyal players. Special benefits and weekly cashback are provided to players at each tier:

• Bronze: Up to 0.2% weekly cashback.
• Silver: Up to 0.4% weekly cashback.
• Gold: Up to 0.6% weekly cashback.
• Platinum: Up to 0.8% weekly cashback.

Regular and active participation on the platform is required to advance to a higher VIP tier. l499 reserves the right to revise the criteria for determining VIP levels. VIP benefits are non-transferable.

6. Gaming Rules

6.1 Fair Play Policy

l499 is committed to ensuring a fair and transparent gaming environment for all players. All games are operated using tested random number generator (RNG) technology.

6.2 Prohibited Activities

The following activities are strictly prohibited and may result in account closure:

• Attempting to gain an unfair advantage through any form of cheating or software.
• Claiming bonuses using multiple accounts.
• Colluding with other players to manipulate game outcomes.
• Attempting to gain unauthorized access to the platform's systems.
• Using the platform for money laundering.

6.3 Technical Errors

If an incorrect amount is displayed or funds are credited by mistake due to a technical error, l499 reserves the right to correct the error. Any winnings resulting from such an error will not be considered valid.

7. Security and Privacy

l499 uses advanced SSL encryption technology to protect your personal information and financial data. Your information will not be sold or transferred to third parties without authorization. Please read our Privacy Policy for full details on how we collect and use your data.

Use a strong password and update it regularly to keep your account secure. If you notice any suspicious activity, contact our 24/7 live chat support immediately.

8. Responsible Gaming

l499 places the highest importance on responsible gaming. We believe gaming should be an enjoyable experience, not a source of financial or personal hardship.

• Set your own financial limits and stick to them.
• Do not treat gaming as a source of income.
• Do not place further bets in an attempt to recover lost money.
• Take a break if gaming is affecting your daily life.

Visit our Responsible Gaming page to learn more and use our self-control tools.

9. Account Closure and Suspension

9.1 Closure by the User

You can close your account at any time by contacting our support team. Any eligible balance in the account may be withdrawn before closure, but any bonus balance will be forfeited.

9.2 Suspension or Closure by l499

l499 may suspend or close an account without prior notice in the following cases:

• Violation of any provision of these Terms.
• Evidence of fraudulent or deceptive activity.
• Suspicion of money laundering.
• Providing false information.
• If the account holder is found to be a minor.

10. Dispute Resolution

If you have a dispute or complaint, please first contact us via our 24/7 live chat or by email at ([email protected]). We aim to resolve all complaints fairly and promptly.

Any decision made by l499 will be considered final. Failure to cooperate in the dispute resolution process may result in account suspension.

11. Limitation of Liability

l499 accepts no liability for the following:

• Losses caused by technical errors or internet connection disruptions.
• Delays or losses caused by faults of third-party service providers.
• Unauthorized access to an account due to the user's own negligence.
• Unforeseen circumstances (force majeure) — such as natural disasters or government directives.

However, l499 is always committed to ensuring the highest level of security and reliability, and to resolving any issues quickly.

12. Service Changes and Discontinuation

l499 reserves the right to modify, suspend or discontinue any part of its services at any time. For significant changes, we will endeavor to notify users as far in advance as possible.

In the event of service discontinuation, all eligible balances will be made available for withdrawal.

13. Contact and Support

If you have any questions or complaints about these Terms, please contact us:

• Live Chat: Support in Bengali is available 24/7.
• Email: [email protected]

Our support team is available seven days a week, twenty-four hours a day.